A return authorization number assigned by New York Kayak Company is required for all returns. Please contact us by phone or email to obtain this number, advise us if you are looking for a refund, exchange, or repair. Items returned without an authorization number are not eligible for refund or exchange and may incur handling charges.

Phone toll free during business hours: 1-800-529-2599. Email info@nykayak.com.

Unused merchandise in its original packaging in new, resalable condition may be returned for refund or exchange within 14 days of purchase when you contact us by phone or email and obtain a return authorization number. There will be no refund for used merchandise that was represented to be new when the return was authorized. Save your packing materials and manufacturers warranty together with your New York Kayak Company sales receipt and invoice. All returns, refunds and exchanges are subject to a 10% restocking fee at management's discretion.

When returning merchandise to New York Kayak Company, protectively pack the items into a box for shipping and return them Parcel Post insured or UPS. Parcels must be returned shipping charges prepaid. C.O.D. returns cannot be accepted and will be refused. New York Kayak Company will refund postage due to shipping errors or defects in merchandise.

Warranty repairs or replacements vary from one manufacturer to the next – defective merchandise is handled according to the terms set forth by the manufacturer.

ADDRESS RETURNS TO:

New York Kayak Co.
40 N. River Piers (Pier 40)
Suite 10
New York, NY 10014